F.A.Q. - Frequently Asked Questions

*What is included in your Weekend Scrapbook Retreat Fees?

Our Studio Weekend Scrapbook Retreats include an individual table space, 6X30 Table for ONE at our Studio events, Each table will also be provided with welcome goodies at all our regular events!

Each scrappers table will be equipped with a Power Tower, 4 electrical plugs and 2 USB port per scrapper, an OttLite & ScrapMaBob, cup & trash holder, all of which stays once you leave. You no longer need to bring along bulky power strips or extension cords, no more taping or trippin’ on multiple cords within the room! Just PLUG IN & GO!  

Our regular Weekend Events also include unlimited canned soda, coffee, tea & water.  We also offer a snack table in which our participants can voluntarily bring in a dish, or snack to share. 

All newbies will receive a personalized lanyard and Sports Bottle. 

We will host a Sunday Raffle Drawing at 2:30* where you can WIN freebies courtesy of The Scrap Cabana.  *Winners must be present for Grand Prizes.

Our Themed Events do include a specialty created logo T-Shirt & Catered dinner on Saturday evenings. 

Our NO FRILLS EVENTS do not include any raffle drawings, games or giveaways.  It's back to basics!  

*Is there a local hotel with discounted rates nearby?

The Scrap Cabana Studio has partnered with The Hampton Inn in Yorkville, IL for discounted room blocks for our events. The Hampton is located 1 mile from our Studio and is a 3 minute drive. The discounted room block group code can be located on each specific Weekend Scrapbook Retreat that you are interested in attending.  Click on the weekend you would like to attend, then click on discover more and you will find the hotel link & group code for that weekends discounted room rates.  You can also call them at 630-553-9805

For our Hilton Garden Inn, St. Charles Events, you can contact them for our discounted room rates at their hotel. 

*Do your weekend events include meals?

Our Weekend Scrapbook Retreat events do NOT include any meals unless it is a Scheduled Themed Event.  We do offer a snack table for volunteers to bring a dish or snack to pass.  Our fully functioning kitchen does include use of 2 ovens, 2 stoves, a microwave & commercial grade refrigerator and freezer. We also have cooking utensils and flatware for you to use during your weekend away.  Bring your fixings to prepare meals or visit one of our local restaurants. 

*Can I sit with my friends?

Most definitely!  When registering for an event, include your scrappin friends names on your registration form or on-line during the checkout process. We base our weekend setups on groups of friends and do not place all our scrappers in long tables within our room but scattered based on groupings. We do our best to keep groups of friends together but we cannot guarantee if late registration fees reservations are received.  

*Do you have product for sale?

Our new STUDIO location has a full scale retail shopping boutique available to you during your event with us. You can start a held receipt during the weekend and settle upon your departure on Sunday. 

*How early or late can we start or stay during the Weekend Scrapbook Retreats?

Our Weekend Scrapbook Retreats at our Studio start at Noon on Friday and end on Sunday at 5PM.  Friday 12PM - 12AM | Saturday 8AM - 1AM | Sunday 8AM - 5PM.  If we have staff that volunteer to close later, we may leave the studio open later each evening/early AM.  We offer our late night extensions with the mutual agreement of ethical behavior, trust, honor & integrity of our guest.  Our studio is equipped with security & video surveillance equipment for your safety.   We will not allow any single scrappers to stay alone in the Studio.  Please understand and appreciate this safety concern. 

*Can we leave our supplies overnight in the Studio? Is is safe?

Our Studio is equipped with a great security system, including an alarm and surveillance system. We will lock the studio after the last scrapper retires for the evening, if we do not have all night scrappers, so your scrapbook supplies can be left for the weekend. While our events have been safe, we do not assume any responsibility nor will we be held responsible for any damages, lost or stolen items that may occur during our scheduled Weekend Scrapbook Retreats. 

*Do you offer any retreat enhancements?

Our Weekend Scrapbook Retreats do include a variety of enhancements that vary based on the event. 

Massage:  Each event we will offer massages to be conducted in a private room. Our masseuse is fabulous and well worth the time away from crafting.  We send out an announcement prior to our event where you can request a time and we will send out a schedule prior to our events. 

Embosser:  We will also have our Embosser, Ken Hajduk from Personalized Imprints attending during various events. He will be available to create wonderful titles on your Albums. If he is scheduled during a particular event, we will announce during our countdown emails. 

Garage Sale Opportunity: We will be offering the “Garage Sale” Table.  If anyone has duplicate items or previous must haves that have become have not’s, we will have a table available for you to sell your products.  Anyone interested in participating (selling) we will supply you with The Scrap Cabana Stickers with a specific UPC code especially for you.  For each item you sell, you will earn Scrap Cabana Credit to purchase items for future use. We do not award cash for sales. We will manage and tally your totals to be awarded at your NEXT Weekend Retreat. 

*Are there restaurants nearby?

While we do offer the opportunity to bring in your own food to store, prepare & cook in our fabulous kitchen, We do have a number of local restaurants for those of you that would like to venture out or order in.  We have a binder of restaurants menus or just ask me if you have a particular taste for the evening and I will steer you in the right direction. 

*Do you provide transporation to and from the hotel?

We do not currently offer transporation to and from the hotel.  The hotel is located 1 mile from our Studio and a 3 minute drive.  We will look to offer alternate solutions during the cold winter months. 

*How can I register for a Weekend Scrapbook Event?

You can register for our Weekend Scrapbook Retreats in a number of ways.

1.   You can download our registration forms and mail in payment,  We will hold all mail in payments and deposit 2 weeks prior to our events to help you budget.  If you would prefer we deposit right away, please let us know.

2.   You can register and purchase on-line.  (Online registrations does include an additional $3.00 credit card convenience fee)  Save a few bucks and mail in your registration form with a check, money order or cashiers check.   

Once ANY registration is received, either via mail or on-line registration OUR cancellation policy is in full effect.  No exceptions.  Please review our cancellation policy prior to registering for any of our events. 

*Do you have a cancellation policy?

While we appreciate your registration for our events, please remember we are operating a business and we do have a cancellation policy that is effective for all weekend events. 

Unfortunately, due to various reasons for cancellations, we cannot define which cancellation clarification is more prevalent than another’s is; therefore, we need to be consistence with our policy. We have numerous reasons from scrappers as to why they need to cancel, from sickness, surgeries, parties, kid’s school or sporting events, etc. and we need to be consistent in our policy.  I hope you can understand but it we do not abide by our cancellation policy for all then it deems it invalid.  

The Scrap Cabana Weekend Scrapbook Retreat Cancellation Policy:

Any cancellations prior to our events are NON-REFUNDABLE.

 

Any Cancellations Prior to Event BEFORE Two Week Deadline: Cancellations received two weeks prior to the beginning date of the Weekend Scrapbook Event will be offer the option of movement to another Weekend Scrapbook Retreat within a year of cancellation of equal or lessor value with an additional retreat management fee of $10.00. Themed retreat cancellations will not receive any refunds to the movement of our regular, no frills, or special retreat cost. Only ONE Weekend move is permissible. Once you have confirmed your replacement date retreat, if you are unable to attend your replacement cancellation date Weekend Scrapbook Retreat, you will not receive a refund of any monies nor any additional movements. Our retreats fill quickly so please select your replacement date as soon as possible as we will not extend the expiration if your selected date is full. If you do not choose an open date prior to the expiration of your year extension, we do not extend your cancellation period.

 

Cancellations Two Weeks Prior to Event: Cancellations less than or equal to 2 weeks prior to the beginning of the event will not receive a refund of any monies nor can they move to another Weekend Scrapbook Retreat. NO EXCEPTIONS. Unfortunately, due to various reasons for cancellations, we cannot define which cancellation clarification is more prevalent than another’s is; therefore, we need to be consistence with our policy and any cancellation less than or equal to 2 weeks prior to the beginning of the event is non-refundable.

 

Cancellations must be received in writing either by e-mail, fax or mailed. The date we receive the cancellation is the actual cancellation date. If you are able to fill your spot with another guest, you may arrange between yourself and that person for the exchange of the money.

 

We reserve the right to cancel a Weekend Scrapbook Retreat if there is not a minimum of 20 people. If that happens, we will offer you an alternate date & location within a year of the original retreat date or refund your money.

*Do you have any cutting machines or supplies available for use during the weekend?

Our Studio has a business/crafting area that includes the following for your use during our Weekend Scrapbook Retreats:

Cricut Expression with Cartridges

Cutters

Printers (Black and White & Color)

Heat Press

Ton's of punches

*Can I just craft or scrapbook for a day or evening?

Most defiantly!  We offer daily & evening open craft tables each week.  Tuesday & Wednesday, 11AM - 6PM & Thursday Evenings, 3PM - 11PM.  $18.00 per event.  Each open craft table includes an 6x30 table, water, coffee & tea.  For each open table event that you attend, you will receive a punch card and once you attend 10 events, the 11th is on US!*   *You are responsible for your punch card, presenting to us for each event attended event for documentation. We do not keep a copy of your attended events. Card must be presented to us at each event that you attend. 

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© 2007- 2019 The Scrap Cabana Studio LLC / 129 Commercial Dr, Unit 9, Yorkville, IL  60560